Cancellation and Refund Policy

At Adore Café et Fleurs, every flower arrangement is prepared using fresh and perishable flowers specifically for your order.

Order Cancellations

Customers may request to cancel an order within one hour of placing the order.

After the one-hour cancellation period, the order will be considered confirmed and processing may begin. Once preparation, flower sourcing or arrangement work has started, the order cannot be cancelled or refunded.

To request a cancellation within the permitted period, please contact us immediately through WhatsApp at 050 744 6321 and provide your order number.

No Refunds After One Hour

Due to the fresh and perishable nature of flowers, we are unable to offer refunds after one hour from the time the order was placed.

This applies to:

• Changes of mind

• Incorrect dates or details provided by the customer

• Orders that are no longer required

• Refusal to accept the delivery

• Custom or personalised flower arrangements

Changes to an Order

Requests to change the arrangement, recipient details, delivery address or delivery date must be submitted within one hour of placing the order.

Changes requested after this period are subject to availability and cannot be guaranteed. Additional charges may apply.

Damaged or Incorrect Orders

Please inspect the flowers immediately upon delivery.

If your order arrives damaged, incorrect or materially different from what was confirmed, please contact us within two hours of delivery and provide:

• Your order number

• Clear photographs of the arrangement

• A brief explanation of the issue

Once the issue has been reviewed, we may offer an appropriate replacement, store credit or refund.

Minor variations in flower colour, size, shape or arrangement style are not considered defects. Flowers are natural and seasonal products, and substitutions of a similar style and value may occasionally be required depending on availability.

Delivery Attempts

Customers are responsible for providing the correct recipient name, contact number, address and delivery instructions.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or access is restricted, redelivery may be subject to an additional delivery charge.

Delivery charges are non-refundable once the order has been dispatched.

Approved Refunds

Approved refunds will be returned to the original payment method. The time required for the amount to appear may depend on the customer’s bank or payment provider.

This policy does not affect any rights available to customers under applicable UAE consumer-protection laws.

For assistance, contact Adore Café et Fleurs through WhatsApp at 050 744 6321.